Frequently asked questions about GIRBO

GIRBO is a care and management system for residential care homes for older people and social care settings, developed by Madamit Kft. It works on computers, phones and tablets, with nothing to install. It keeps everything in one place, linked to the resident: care documentation, medication rounds, care fees and payment requests, contact with families, the kitchen and operations, staff matters and reporting to the authorities. That is 80+ features in 8 areas. Details: Features.

It was built for residential care: care homes for older people (long-term and temporary stays), retirement homes and short-stay care homes. It can also be used in other residential social care settings (for example homes for people with disabilities or psychiatric conditions, or supported living), because we adapt it to the way each home works; this is best explored together in a demo. If an organisation runs several types of care, for example a care home and a retirement home, GIRBO handles them in one system, including residents moving between them.

Cloud-based: GIRBO runs over the internet in a web browser, so the home needs no server, no installation and no dedicated IT staff. Staff sign in with a password and their own phone, from any computer, tablet or phone connected to the internet.

It works on computers, tablets and phones, with an icon you can add to the phone's home screen; there is nothing to install. Carers can use it in the resident's room, nurses during the medication round, and managers even when they are out and about.

We store the data in the European Union; some supplementary services may use providers outside the EU, with contractual safeguards. Only people the home gives access to can sign in, and besides the password, the staff member's phone is needed too. Everyone sees only what they need for their work, and every change is recorded: you can look up who changed what and when. Details: Compliance and security.

The controller of residents' and staff data is the care home (its operator); Madamit Kft. is the processor. We conclude the data processing agreement under Article 28 GDPR as part of the implementation, listing every sub-processor and the place of processing; we will send you a template of the agreement on request. GIRBO also helps with data protection in day-to-day work: everyone sees only what they need for their work, every change is recorded, and, for example, the data of applicants who are not admitted is deleted automatically after a while.

Yes. GIRBO handles KENYSZI reporting (KENYSZI is Hungary's national register of social care recipients): it gathers the data needed for the report in one place, highlights anything missing and prepares the submission, with a direct connection to KENYSZI. For care homes the submission is monthly; the data on service use is kept up to date every day, and if a move-in, a move-out or an absence makes it worth submitting sooner, GIRBO prepares that too. See: Compliance and administration.

Yes. The nurse selects the medicine from the official NEAK drug list (NEAK is Hungary's national health insurance fund), searching by name or by active ingredient; the active ingredient is filled in automatically, and the list is updated regularly. Medical aids are added to the resident from the official NEAK list in the same way, together with their price. A product that is not on the list (for example a medicine prepared by the pharmacy) can be added as a custom item.

eMAR stands for electronic medication administration record. During the medication round, the nurse ticks off on a phone or tablet what has been given, and if everything is in order, closes the round for each resident with one tap; an explanation is only needed when something is different, for example if the resident did not take the medicine. If something was missed, it shows up straight away and can be recorded as an incident on the spot. At the end of the month, the printable monthly administration record (MAR sheet) is ready, and if the doctor changes a dose, the earlier days keep the old dose, so the records stay accurate when you look back. See: Medication.

GIRBO calculates the monthly care fee according to the home's own fee schedule. It records absences to the day and takes them into account in both the fee and the kitchen order, according to the home's own rules. GIRBO puts together the payment request, including any recharged items, and it can be printed or sent by email. The invoice itself is issued by the home's usual invoicing software. See: Finance and care fees.

Family members sign in with their own login, using their Google account or a personal link from the care home, on a phone or a computer. They see news about their relative and the monthly newsletter, Hírmondó (Hungarian for ‘The Messenger’); they see health details only if the care home has recorded consent for this. They can send messages, request a visit or ask to take their relative home for a while, and the office replies in GIRBO, so nothing gets lost between phone calls. If the resident goes into hospital, the family is notified, without health details; anyone who asks can also receive a monthly summary by email. See: Families and communication.

Residents living with dementia wear a comfortable smart wristband. The wristband sends an alert if it is removed or cut, and when the resident leaves the building: an audible alarm sounds at the door, and carers see straight away in GIRBO who it is, so they can be at the resident's side. Meanwhile the resident can move around the home freely, without being kept behind locked doors; every alert can be looked up later. Our quote covers the equipment needed and its installation. See: Wandering protection with a smart wristband.

It answers the home's phone in Hungarian when staff are busy with residents. It answers general questions (for example about visiting hours), notes who needs a call back, and in urgent cases puts the caller through to a member of staff. It does not give out personal or health information about residents; it only notes who the call was about and what it concerned. The call-back list waits in GIRBO, with urgent calls at the top, so call-backs can be followed up and the carer can stay with the resident. The assistant uses artificial intelligence; its use can be capped with a monthly limit. See: Families and communication.

During the round, the carer says what they have done, including, for example, a temperature reading; GIRBO writes it down. At the end of the shift, the nurse reviews it, corrects or adds to it, and approves it with one tap: it only goes onto the care sheet once the nurse has approved it. This way the documentation is written while care is being given, and nobody has to write it up from memory afterwards. See: Care and nursing.

Hírmondó is GIRBO's AI-supported monthly newsletter tool: from photos uploaded by staff, it creates an attractive publication to leaf through, which can be shared on the family portal, put on the care home's website, or printed so that residents can read it at their leisure. See: Families and communication.

Yes. The manager draws up the shift rota in a monthly table, which also shows sick leave; leave requests, approvals and remaining leave are handled here too. GIRBO tracks staff members' mandatory training and medical fitness-to-work certificates, and tells you before they expire; you can also see where each person stands in collecting their continuing professional development (CPD) points. The annual training plan can be printed for the authority with one click. That way, you do not find out about an expired training course at an inspection. See: Staff and HR.

Pricing is based on the number of beds: a fixed monthly base fee plus a fee per bed, with a one-off implementation fee. We do not charge per user, so occasional users (cleaners, maintenance staff) do not add to the cost. We give the exact amounts in a tailored quote, based on the home's number of beds and the features it needs. The cost of AI-based features (for example the phone assistant and the voice-dictated care log) is charged according to actual use; the monthly limit can be set in advance, so the cost stays predictable. Details: Pricing.

Implementation has six steps: we look at how the home works today, set up the basic data (room map, fee schedule, staff), configure who sees what and which parts you will use, train your colleagues, support you through go-live, and after that we keep supporting the home. Transferring existing data from an old system or from spreadsheets is available on request, for a separate fee. How long it takes depends on the size of the home and on how well organised the existing data is; we set out the schedule in the written quote.

On request, and for a separate fee, we transfer existing resident, contract and fee data from the old system or from spreadsheets; the fee depends on the amount of data and how well organised it is, and it appears as a separate line in the quote. As part of implementation, we put the home's floor plan onto the room map and set up staff and the fee schedule. Past paper care records do not need to be entered retrospectively: GIRBO keeps the records from go-live, and earlier material can be uploaded as documents.

As part of implementation, we train your colleagues and stay with you throughout the first period after go-live. Detailed help is available on every page of the system, and after that you can contact us directly with any question or new request at info@girbo.hu.

GIRBO grew out of the daily life of one care setting: the Támasz care home and retirement home in Veszprém works with it every day. Details and contact: References.

GIRBO is developed and operated by Madamit Kft., built around the real day-to-day running of a residential care home. See: About.

Yes, we are open to working with partners abroad. GIRBO was originally built for the Hungarian market (KENYSZI, the NEAK drug list, the rules on care fees), and we plan to expand into the wider European market in 2027. The core features (care documentation, medication, resident records, contact with families, operations) can be used in any country, and on request the system can also be connected to the relevant national authorities' systems. If you are a partner outside Hungary, write to us: info@girbo.hu.